Every support request represents someone who needs to get on with their day. Over a decade of supporting Syokinet customers has taught us one important lesson: a customer reporting slow internet is rarely just reporting a technical problem. Behind every complaint is a person whose plans, work, or daily routine have been disrupted. Behind Every Support Request Is a Person At 8:47 p.m. on a Tuesday, a message comes in from a mother in Syokimau. Her son has an online class at 9 p.m., but the...